Is it safe to use the facial cream on sensitive skin?
Our moisturizing creams are great for sensitive skin thanks to our non-allergenic formula that has no harmful chemicals, no alcohol, no mineral oil, and is paraben free.

Are Ucanaan products safe for babies, and moms?
It’s also safe for babies and pregnant women and breast-feeding moms.

Can I use facial cream on other parts of my body, such as hands or feet?
Yes, our natural facial moisturizing creams are safe to use and works well on all skin types, anywhere on the body.

How often do I need to use the facial cream?
Using it twice a day would be sufficient, one time in the morning, the other before sleep.

How much do I use the facial cream?
Apply an almond sized amount to the area and rub in until spread evenly and absorbed.

What if it doesn’t work for me?
We want all of our customers to be 100% satisfied. If you’re not happy, we’re not happy. We provide a 30 day money back guarantee on all orders.

How do I care for my products?
All natural products are more sensitive to light and heat, so please ensure that you close the lid tightly after application.

Why is the color or scent of my order different from my last purchase or from the picture?
Minor differences is not only normal, it is almost expected! These minor variations do not in any way affect the overall quality of these products.

After a period of using or storage, I saw there is some water or oil separated from the products, it is normal? Can I still use it?
Because we don’t use chemical or synthetic emulsifiers I our products, we use natural or naturally derived ingredients to hold the water phase and oil phase together, these natural ingredients are better for your skin, but the trade-off is that they are also less effective in emulsification. It is normal, and expected in natural products, to see small amount of water or oil separation. You can pour out the separated water or oil and continue to use your natural skin care products.

What preservatives does Ucanaan use?
Ucanaan Natural Skincare uses potassium sorbate as our natural identical preservative. Potassium sorbate is a salt of sorbic acid which is naturally found in some fruits (like the berries of mountain ash). The commercial ingredient is synthetically produced creating what is termed a “nature identical” chemical (chemically equivalent to the molecule found in nature). Potassium Sorbate (C6H7KO2) is a common food and wine preservative that is used to inhibit the growth of mold and yeast, and is also used in various personal care products. Potassium sorbate has been regarded as a safe replacement for parabens in cosmetics and personal care products.

What is the shelf-life for Ucanaan Natural Skincare products?
Ucanaan product displays the packing date on the bottom the packaging. Ucanaan products are to be used within a year after you open them.

Do the Ucanaan Natural Skincare products contain artificial colors?
No, we don’t use artificial colors.

What fragrance do Ucanaan Natural Skincare products use?
Most Ucanaan Natural Skincare products use essential oils for added aroma, some products use rose fragrance.

Do you list all of the ingredients in your products?
Yes, we list all ingredients used in our products.

Can I purchase samples?
Yes, some products have sample size for purchase.

Where is Ucanaan Natural Skincare made?
Ucanaan Natural Skincare products are proudly made in the USA.

Is Ucanaan Natural Skincare vegan-friendly?
Yes or no. Some of Ucanaan Natural Skincare products use beeswax, which contains no animal flesh but is produced by bees; some vegetarians consider it vegan-friendly, but there are some vegetarians would avoid it.

Were Ucanaan skin care products tested on animals?
No. Ucanaan does not test on animals for any of its products nor work with any companies who do.

What are natural skincare products?
Natural skincare products are made natural, naturally derived, or naturally identical ingredients.

What is the meaning of “naturally derived”?
Naturally derived ingredients mean those that originate from a mineral, plant or fruit based source.

What is organic?
Organic ingredients are made from produce that grown without the use of pesticides, synthetic fertilizers, sewage sludge, genetically modified organisms, or ionizing radiation. Animals that produce meat, poultry, eggs, and dairy products do not take antibiotics or growth hormones.

Are Ucanaan skin care products organic?
No. According to FDA description, the label of organic means “made with at least 95% organic ingredients”. There are some organic ingredients in our skin care products, but we cannot guarantee these organic ingredients meet FDA said 95% requirement.

Is Ucanaan Natural Skincare sustainable?
Ucanaan Natural Skincare does not contain environmentally damaging chemical compounds such as parabens or formaldehydes. Our products are made from environment friendly and biodegradable ingredients, and packed with recyclable materials.

Who develops Ucanaan Natural Skincare products?
All Ucanaan products were developed by us, the Ucanaan Inc., which is a privately owned and operated company with a dedicated Research and Development Team.